Case Studies

Michigan Law Firm

Overview

IT Security for Client Confidentiality

In 2016, the law firm experienced an alarming attempt to intrude their IT systems. That attempted cyberattack heightened the awareness that they needed some very solid and reliable IT security – not only to protect confidential client information, but to maintain the firm’s ability to smoothly operate day-to-day. The Firm Administrator said, “as legal professionals, we require a secure data environment to preserve client confidentiality and protect against any breach.” It was that requirement that led them to search for a professional, established IT partner.

The Solution

Multi-Layered Security & In-Depth Analysis

After the security incident, the law firm had an independent firm come in and give them a list of recommendations. Although their previous IT firm implemented those changes, they had lost confidence in them and started to look elsewhere. When the law firm decided to partner with Safety Net, the first step was for Safety Net to confirm all the recommend security fixes were, in fact, in place.

The next step was to recommend and implement additional protections to further ensure their network was secure. Safety Net deployed a top-tier firewall to begin using GEO-IP filtering. The firewall also provided a more secure VPN for remote connections which is critical for attorneys and their support staff. Tools like OpenDNS, for web-content filtering, were installed to further reduce network vulnerability. Once the “basics” were in place, a full Technical Health Assessment (THA) was conducted. The THA is a deep dive into every aspect of an organization’s technology. The results led to additional recommendations to bolster the firm’s security position. The Technical Alignment Manager (TAM) assigned to the law firm began checking items off that list and continued to do so until the firm had their technology secure and in peak condition.

We have complete trust in Safety Net to safeguard and monitor our network. Using Safety Net’s managed IT services for our law firm was the best choice we could have made. I’m very happy to have found an IT company that we can partner with long-term.

– Firm Administrator
The Result

Proactive Partnership

Dedicated time from an assigned Technical Alignment Manager is a tangible benefit. The Technical Alignment Manager resolves issues that are not time-sensitive, proactively addresses virtually anything IT-related, and builds relationships with staff members throughout the firm to better understand their technology needs. The law firm appreciates that proactive support and the excellent paths of communication they have with their entire Safety Net team.

According to the law firm, the single most important benefit of partnering with Safety Net is having confidence that their data is secure – safe from external threats and backed up off-site so that it is also safe from any unexpected loss or equipment failure. The Firm Administrator noted their worry is gone; they know they can contact Safety Net with concerns, both large and small, and they’ll receive timely answers and see appropriate action.

Great Businesses Deserve Great IT

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